Privacy policy

Privacy Policy

Effective Date: June 1, 2026

Welcome to ACE Tools Shop ("ACE Tools Shop," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit or make a purchase through ace.hcgardenus.com

By using our website, creating an account, placing an order, or otherwise interacting with our services, you agree to the practices described in this Privacy Policy.

1. Who We Are

ACE Tools Shop
171 Brickhill Circle
Pooler, GA 31322
United States

Customer Support: support@ace.hcgardenus.com

ACE Tools Shop is an online retailer offering gardening tools, gardening hand tools, planters and pots, garden kneelers, lawn care products, and related gardening supplies to customers worldwide.

2. Information We Collect

We collect information that helps us process orders, provide customer service, improve our website, and operate our business efficiently.

Information You Provide Directly

When you place an order, create an account, contact us, subscribe to marketing communications, or otherwise interact with our website, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Account login credentials

  • Order and transaction details

  • Customer service inquiries and communications

  • Marketing preferences

Payment Information

When you make a purchase, payment information is processed through secure third-party payment providers. We may receive limited payment-related information, such as:

  • Payment status

  • Transaction identifiers

  • Card type

We do not store complete payment card numbers, CVV codes, or other sensitive card authentication data on our servers.

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages viewed

  • Referral URLs

  • Website activity and interactions

  • Date and time of visits

  • Cookie identifiers

Information from Third Parties

We may receive information from:

  • Payment processors

  • Shipping and logistics providers

  • Fraud prevention services

  • Analytics providers

  • Advertising and marketing partners

3. How We Collect Information

We collect information through:

  • Account registration forms

  • Checkout and order processes

  • Customer support communications

  • Newsletter subscription forms

  • Cookies and similar technologies

  • Website analytics tools

  • Advertising and marketing technologies

  • Third-party service providers involved in payment, shipping, and fraud prevention

4. How We Use Your Information

We use your information for legitimate business purposes, including:

Order Processing

  • Processing and fulfilling purchases

  • Managing payments

  • Shipping products

  • Providing order updates and confirmations

  • Handling returns and refunds

Customer Service

  • Responding to inquiries

  • Resolving issues and disputes

  • Providing technical and account support

Website Improvement

  • Analyzing website performance

  • Understanding customer preferences

  • Improving product offerings and user experience

Marketing Communications

Where permitted by applicable law, we may use your information to:

  • Send promotional emails

  • Notify you about sales, discounts, and new products

  • Share updates about our services

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

Security and Fraud Prevention

  • Detecting and preventing fraud

  • Verifying transactions

  • Protecting our website and customers

  • Enforcing our policies and legal rights

Legal Compliance

  • Complying with applicable laws and regulations

  • Responding to lawful requests from authorities

  • Maintaining business records

5. When We Share Information

We do not sell your personal information.

We may share information in the following circumstances:

Service Providers

We may share information with trusted third-party providers that assist us with:

  • Payment processing

  • Order fulfillment

  • Shipping and delivery

  • Website hosting

  • Analytics

  • Marketing communications

  • Fraud detection and security

These providers are permitted to use information only as necessary to perform services on our behalf.

Business Transfers

If ACE Tools Shop is involved in a merger, acquisition, sale of assets, restructuring, or similar business transaction, personal information may be transferred as part of that transaction.

Legal Requirements

We may disclose information when required to:

  • Comply with legal obligations

  • Respond to lawful requests

  • Protect our rights, property, or safety

  • Prevent fraud or illegal activities

6. Payment Security

Protecting payment information is a priority.

Transactions made through ACE Tools Shop may be processed using trusted payment providers that support major payment methods, including Visa and Mastercard.

We use commercially reasonable safeguards designed to protect payment transactions. Sensitive payment information is transmitted using encrypted technologies and handled by secure payment processors that maintain appropriate security standards.

While we take reasonable measures to protect information, no online transmission or storage system can be guaranteed to be completely secure.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

  • Remember account and shopping cart information

  • Save user preferences

  • Analyze website traffic

  • Measure marketing effectiveness

  • Improve website performance

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. International Data Transfers

ACE Tools Shop sells products globally. Your information may be transferred to, processed, and stored in countries other than your country of residence.

When transferring personal information internationally, we take reasonable steps to ensure appropriate safeguards are in place and that information receives an adequate level of protection consistent with applicable privacy laws.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and provide services

  • Maintain customer accounts

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

  • Prevent fraud and abuse

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

  • Unauthorized access

  • Disclosure

  • Alteration

  • Loss

  • Misuse

  • Destruction

Access to personal information is limited to authorized personnel and trusted service providers who require access for legitimate business purposes.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including:

  • The right to access personal information

  • The right to correct inaccurate information

  • The right to request deletion of personal information

  • The right to restrict certain processing activities

  • The right to object to certain uses of information

  • The right to withdraw consent where processing is based on consent

  • The right to request data portability

  • The right to opt out of certain marketing communications

To exercise your rights, please contact us at: support@ace.hcgardenus.com

We may need to verify your identity before processing requests.

12. Third-Party Services and Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any external sites they visit.

13. Children's Privacy

Our website and services are not directed to children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.

Parents or guardians who believe a child has provided personal information may contact us at support@ace.hcgardenus.com

14. Do Not Track

Some web browsers offer a "Do Not Track" feature. Because there is currently no universally accepted standard for responding to such signals, our website may not respond to all Do Not Track requests.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or privacy practices.

When updates are made, the revised version will be posted on this page with a new effective date. Significant changes may be communicated through additional notices where required by law.

Your continued use of the website after updates become effective constitutes acceptance of the revised Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

ACE Tools Shop
171 Brickhill Circle
Pooler, GA 31322
United States

Email: support@ace.hcgardenus.com

We value your trust and are committed to handling your personal information responsibly and transparently.